Frequently Asked Questions

To set PIN directly from the RSA app and Self Service:

1. Within the RSA app, click Submit without entering a PIN.

2. On your computer, within Self Service > RSA SecurID Authentication: https://amrsa.ups.com/ssp/

Enter your own SecurID in User ID.

Enter the 8-digit code generated from the SecurID app, in Passcode.


3. Proper entry results in prompt to “Set New PIN”. Create an 8-digit PIN and re-enter the PIN for confirmation, then click Log On.


Note: PIN parameters are as follows:


4. Proper entry results in “PIN Accepted”. You can now enter the PIN into the RSA app. Then enter the 8-digit code generated from the RSA app, into the Passcode field.

5. Once logged into Self Service, you can see the PIN update reflected within the Authentication History tab.

6. Software token can now be used as needed.  

1. A token passcode can only be used once. It should not be reused to attempt a second/separate authentication.

2. A token passcode should not be repeated after a failed authentication. If you entered a passcode and it did not work, or you are in Next Tokencode mode, use the next passcode generated by your token.

3. A token passcode will be generated even if you enter an incorrect PIN, or do not enter a PIN at all. The generation of a passcode does not confirm correct usage by an end user.

4. RSA automatically locks accounts after 5 consecutive failed authentications within 2 minutes. RSA then automatically unlocks accounts after 30 minutes.

Utilize the appropriate login procedure based on the token type you are using:

5. For Hardware Token: enter your SecurID PIN + token code from your token (without any spaces), into the Passcode field. There are 14 characters for a hardware token passcode (8 PIN digits + 6 token code digits).

6. For Software Token: enter your RSA PIN into the SecurID app on your mobile device. Then enter the 8-digit passcode that is displayed on your mobile device (without any spaces), into the Passcode field. There are 8 characters for a software token passcode.

7. For Emergency Code: enter your SecurID PIN + the Emergency Code (without any spaces). There are 16 characters entered into the Passcode field (8 PIN digits + 8 characters from Emergency Code).

1. Click here to access the SecurID Self Service Site Login Page
2. Click RSA SecurID Authentication icon.

3. Enter your SecurID in the User ID field. Enter valid passcode in Passcode field. Click Log On.


For Hardware Token: enter your SecurID PIN + token code from your hardware token (without any spaces). There are 14 characters for a hardware token passcode (8 PIN digits + 6 token code digits).

For Software Token: enter your SecurID PIN into the RSA app on your mobile device. Then enter the 8-digit passcode that is displayed on your mobile device (without any spaces), into the Passcode field. There are 8 characters for a software token passcode.

For Emergency Code: enter your SecurID PIN + the Emergency Code (without any spaces). There are 16 characters entered into the Passcode field (8 PIN digits + 8 characters from Emergency Code).

1. Click here to access the SecurID Self Service Site Login Page.

2. Login using the RSA SecurID Authentication icon or the One-Time Email PIN.

3. You will begin at the Home tab. Click the Authentication History Tab.

4. View Authentication History from drop-down menu.

5. Authentication History is displayed (if applicable).

1. After opening the RSA app on your mobile device, click the three dots to the right of the token name. Then click Information.

2. Serial Number is listed within the Information.